Panels Not Catching - WW SP - FAQ

Frequently Asked Woven Wood Sliding Panel Question:

QUESTION:

A customer orders a woven wood sliding panel and the panels are not catching each other. 

What is the most likely problem?

EXPLANATION:

The customer would experience this when the panels are passing each other and operating individually, not as one continuous unit.

This is typically caused by the panel being attached to the top rail incorrectly. The panel should not be flush against the control side, if it is, this will not allow the distance needed for the the L stopper to engage with the T stopper. 

PROPOSED RESPONSE:

To resolve this issue: remove the panel from the top rail and reinstall with a small gap on the control side. This small gap is the distance required for the panels to catch and operate together.