Panels Caught on Glider- FAQ- WW SP

Modified on Mon, 16 Mar at 3:47 PM

Frequently Asked Woven Wood Sliding Panel Questions:

QUESTION:
A customer orders a woven wood sliding panel and the panels are getting caught on the gliders and will not pass each other. What is the most likely problem?

EXPLAINATION:

There are a few different reasons that may cause panels to get caught on the gliders.

1. Fabric selection: depending on the order date, and fabric ordered, this issue could be caused by the thickness of the fabric ordered and may also be due to a combination of the fabric and edge binding ordered.

Please reference the AirTable to know which fabrics are approved or not approved to be made as sliding panels.

Please note: when the product was first launched, thicker fabrics were available to order, but after testing and switching to the Absolute system fabrics have been removed from the offering.

2. Velcro attachment: the factory sews the velcro onto the panel before shipment, and does not always secure the edge of the velcro correctly, causing the panel to slant/droop forward causing the panel to catch on the glider.

Photo below:

3. Top rail installation: please refer to the Top Rail Placement Video

PROPOSED RESPONSE:

We are so sorry that you are experiencing issues with your panels not operating smoothly, there are a few troubleshooting steps to determine the cause, and hopefully resolve the issue!

1. Stack panels back and look at the panel stack from the side view. This will show if the panels are:

crooked - this is typically caused by the top rail not being seated properly.
drooping- typically caused by the velcro not being fully secured to the panel.

2. If the panel is crooked: please uninstall the top rail and reinstall correctly. The top rail needs to be installed bottom first.

3. If the panel is drooping: you may need to remove the panel from the top rail and add an additional stitch to the edge of the velcro/panel to add additional stability. If needed, we can remake the panel only.

4. If none of the above resolve the issue, we can issue a remake as long as the fabric is available to be made as a sliding panel. Or, we can remake the sliding panel as Natural Drapery.